Warranty Information

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Warranty Information

Please note that e-cigarette kits, mods, and batteries consist of various components and are thus governed by different warranty conditions. At First Choice Vape UK, we provide a standard return/replacement policy of 30 days from the date of receipt. Beyond this timeframe, manufacturer warranties may be applicable, typically ranging from 6 to 12 months, depending on the specific brand and product.

30-DAY RETURN & REPLACEMENT POLICY

All electronic devices purchased from First Choice Store are covered by our 30-day return and replacement policy. If your device develops a fault within 30 days of receipt, please contact us to arrange an assessment and possible replacement or refund. This policy applies to:

  • Vape kits and mods
  • External batteries
  • Battery chargers
  • Tanks and atomizers

To qualify for our 30-day policy, the device must not show signs of physical damage, misuse, or unauthorized modifications.

MANUFACTURER WARRANTIES

Most vaping devices have a manufacturer warranty beyond our 30-day policy. These warranties typically range from 6 to 12 months, depending on the brand and product type.

While First Choice Vape Uk is not directly liable for manufacturer warranties, we can assist you by:

  • Assessing your device to determine if there is a manufacturing fault
  • Providing guidance on how to claim through the manufacturer
  • Acting as an intermediary between you and the manufacturer when possible

Please note that manufacturer warranty terms vary significantly between brands. We recommend checking the product packaging or manufacturer's website for specific warranty details for your device

Warranty Coverage

  • Vape Devices & Mods: Covered for  (depending on brand and manufacturer).

  • Chargers & Accessories: Covered for .

  • Tanks, Pods, and Coils: Due to their consumable nature, these items are not covered under warranty unless faulty on arrival.

  • E-liquids & Disposable Vapes: Not covered under warranty due to hygiene and consumable use.

WHAT IS NOT COVERED

  • The following are not covered under our 30-day policy or manufacturer warranties:

    • Normal wear and tear
    • Damage caused by misuse, abuse, accidents, or improper care
    • Damage caused by improper charging or use of incorrect power adapters
    • Damage caused by liquid leakage due to improper use or storage
    • Coils, pods, and other consumable components
    • E-liquids and disposable vapes, once opened or used
    • Cosmetic damage including scratches, dents, and broken plastic
    • Products that have been modified or altered
    • Damage caused by using the product with incompatible components

How to Claim a Warranty

    • ontact our Customer Support Team at support@firstchoicevape.co.uk with:

      • Your order number

      • A clear description of the issue

      • Photos or videos of the fault (if possible)

    • Our team will assess your claim and may request you to return the faulty product for inspection.

    • If the warranty claim is approved, we will offer a repair, replacement, or refund depending on the manufacturer’s policy.

Important Notes

      • Warranty begins from the date of purchase.

      • Proof of purchase (order confirmation or invoice) is required.

      • Warranty claims are subject to the manufacturer’s terms and conditions.

      • Shipping costs for returning items are covered only for approved claims.

Missing or Damaged Items

Any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue. Items damaged during shipping should be reported immediately with photographic evidence where possible.