Privacy Policy

At First choice Vape Uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop on our website.

1. Information We Collect

 

When you use our website, we may collect the following information:

  • Personal details (name, billing/delivery address, email, phone number)

  • Account information (username, password if applicable)

  • Payment details (processed securely via trusted third-party providers – we never store full card details)

  • Order history and preferences

  • Technical data (IP address, browser type, device information, cookies)

2. How We Use Your Information

 

We use your information to:

  • Process and deliver your orders

  • Verify your age (18+) to comply with legal requirements

  • Provide customer support and respond to enquiries

  • Improve our website, products, and services

  • Send order updates, promotional offers, and newsletters (only if you opt in)

  • Prevent fraud, misuse, or illegal activity

3. Cookies & Tracking Technologies

 

Our website uses cookies to:

  • Enhance site functionality

  • Remember your preferences

  • Track website performance and usage analytics

  • Provide relevant marketing (if consented)

You can adjust cookie settings in your browser at any time.

4. Sharing Your Information

 

We respect your privacy and never sell your data. However, we may share your information with:

  • Trusted service providers (payment processors, couriers, IT support)

  • Legal authorities (if required by law or for fraud prevention)

All third-party partners are required to keep your data secure.

5. Data Security

 

We use secure servers, encryption, and strict access controls to protect your personal data. While no system is 100% secure, we take all reasonable measures to keep your information safe.

6. Your Rights

 

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (where legally permitted)

  • Opt out of marketing communications at any time

  • Restrict or object to how your data is processed

To exercise your rights, contact us at support@@firstchoicevape.co.uk.

7. Data Retention

 

We keep your information only as long as necessary for:

  • Fulfilling orders

  • Complying with legal and tax obligations

  • Resolving disputes

8. Age Restriction

 

As required by law, our website and services are strictly for customers 18 years or older. We perform age verification checks during checkout and/or delivery.

9. YOUR RIGHTS

 

Under the UK GDPR and applicable data protection laws, you have certain rights regarding your personal information, including:

  •  Right of Access: You have the right to request a copy of the personal information we hold about you.
  •  Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  •  Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
  •  Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  •  Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
  •  Right to Object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
  •  Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

10. CHILDREN'S PRIVACY

 

Our Site and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. CHANGES TO THIS PRIVACY POLICY

 

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our Site following the posting of changes to this Privacy Policy will constitute your acknowledgment and acceptance of those changes.